How Nemetschek Group accelerates workflows across 2,500+ individual contributors with Perplexity Enterprise
2,500+
individual contributors using Perplexity Enterprise
70%
monthly active users across 13 business units after 1 month of usage
100 minutes
self-reported savings per week on average after 1 month of usage
Nemetschek Group is a global leader in software solutions for the architecture, engineering, construction, and operations (AEC/O) industry. Founded in 1963, the company drives digital transformation in the built environment through a portfolio of 13 brands serving millions of professionals worldwide. As the second-largest German software company by market capitalization, Nemetschek has been recognized for seven consecutive years with the Best Managed Companies Award for excellence in management and innovation.
The Problem
Optimizing organizational efficiency with AI
Nemetschek Group has already been successfully pioneering AI-driven innovation across its product portfolio, with AI & Data Innovation Hub and Nemetschek Brands leading breakthrough rollouts. Recent achievements included the AI Assistant integrated into Archicad and ALLPLAN as the Group's first AI-agent-based technology, enabling architects to interact with their BIM models through natural language queries and streamlined chat interfaces. The AI Visualizer, launched across multiple brands including ALLPLAN and Vectorworks, transforms sketches and models into photorealistic renderings in seconds using cloud-based generation without hardware limitations. These innovations build upon the comprehensive AI Layer, designed to deliver consistent intelligence and automated workflows across the entire Nemetschek 13 Brands ecosystem.
Building on this product success, Arkadiy, Strategic AI PMO at Nemetschek Group, recognized the need to find the best partner to drive internal AI adoption in the most robust and user-friendly way possible. The challenge was clear: while AI innovations had proven transformative for customer-facing products, extending these capabilities to empower internal teams across product, development, sales, marketing, customer service, human resources, finance, operations and other functions required a solution that could minimize AI hallucinations, provide reliable citations, can innovate at AI speed and offer intuitive interfaces that encourage widespread employee adoption.
After evaluating several options, the partnership with Perplexity emerged as the ideal solution to bridge this gap, combining Nemetschek's proven AI product expertise with Perplexity's trusted approach to accurate, citation-backed AI assistance for comprehensive internal transformation.
To drive organizational adoption and sustainable growth, Arkadiy needed an AI partner that was:
Accurate: Nemetschek teams plan to use AI across various internal departments. Accuracy remains important to ensure the insights and suggestions provided are reliable and well-sourced. Arkadiy needed an AI solution that would deliver trustworthy, cited information that individual contributors could confidently use as a starting point for their own analysis and decision-making processes.
Versatile: With thousands of international employees, each working across disparate departments, Arkadiy's ideal AI partner would deliver a variety of use cases and benefits. Whether it be drafting content for marketing teams or accelerating the onboarding of new hires for HR, Arkadiy needed a solution that prioritized versatility.
Innovative: As an AI-first organization, Nemetschek Group needed a partner that operated at the leading edge of innovation. From incorporating the latest LLMs into their solution to offering innovative features (such as Spaces, Tasks, or Labs), Arkadiy's ideal AI partner would demonstrate a commitment to continuous technological advancement, and bring their AI initiative to life.
The Solution
Providing 2,500+ individual contributors with a dedicated AI answer engine
With Perplexity Enterprise, Nemetschek Group accelerates workflows across thousands of individual contributors, driving efficiency as the organization scales.
“We saw higher adoption for Perplexity than any of our existing internal AI solutions," Arkadiy shares. “After rolling out a pilot across 100 users to test the waters, every department wanted in."
As more individual contributors began incorporating Perplexity Enterprise into their daily workflows, Arkadiy highlighted three unique use cases across Human Resources, Customer Service, and Product Development.
Strengthening the hiring and training of new employees
Nemetschek Group's human resources department became the trailblazer for internal AI adoption, being the first to provide Perplexity Enterprise access to each and every employee across all Nemetschek Brands.
They launched the innovative HR AI Snack sessions, regular knowledge-sharing meetings where colleagues discussed success stories, best practices, and creative applications of Perplexity AI in their daily workflows. The team is also developing comprehensive Spaces: the Job Description Creation Space accessible to all managers for drafting role requirements and responsibilities, and the Employee Onboarding Space containing searchable organizational policies, training materials, and internal resources to help new hires navigate their first weeks effectively.
“I was absolutely amazed by the innovation speed, openness, and depth our HR colleagues proactively pushed into Perplexity," shares Arkadii. “They were the first team to create such detailed and comprehensive instructions for their Spaces that they actually ran out of the character limits. Their enthusiasm and thoroughness in exploring AI's potential has set the standard for our entire organization."
Transforming customer support through AI-Powered Knowledge Management
With Perplexity Enterprise, Nemetschek Group's customer support teams across brands have revolutionized their response capabilities. Graphisoft Brand leverages dedicated Perplexity Spaces for writing and transforming HTML articles, creating comprehensive knowledge base content that can be instantly accessed and updated. Their customer support team has developed specialized Spaces containing product documentation, troubleshooting guides, and technical specifications that enable representatives to provide in-depth, drafting answers to client inquiries within seconds.
ALLPLAN has implemented a sophisticated Customer Support Space specifically designed for hotline request handling, featuring a rule-based system that processes incoming inquiries and automatically generates structured email responses to customers. This system combines insights from internal FAQs, product details, and real-time web information, ensuring comprehensive coverage while maintaining consistency across all customer interactions.
“Graphisoft's Customer Support Perplexity FridAI sessions, where they discuss their successes and failures with Perplexity, became so popular that other departments like Marketing, Product teams, and even other Brands started joining them, bringing their own use cases," shares Arkadiy.
Revolutionizing product management with cross-brand AI innovation
Arkadiy's personal most inspiring use case of Perplexity Enterprise has been the Product Management transformation.
The dRofus product team emerged as the pioneer of Perplexity adoption within Nemetschek, developing three groundbreaking Spaces that they generously shared across all brands. Their Prompt Advice Space provides curated tips and templates for effective AI prompts, serving as an essential starting point for anyone experimenting with generative AI. The Contrarian Companion Space exposes hidden assumptions and blind spots in thinking, helping product teams evaluate ideas from multiple perspectives and challenge conventional wisdom. Most significantly, their Nemetschek Competitive Intelligence Hub enables instant product and competitor comparisons within the AECO space, specifically tailored for all Nemetschek teams' strategic needs.
The NEVARIS product team went even further and leveraged Perplexity across their entire product development lifecycle. Strategically, they use the AI Product Konzept Space for creating comprehensive Product Requirements Documents (PRDs), including user story development, strategic context definition, persona creation, and detailed requirements specification. Tactically, they've developed specialized workflows for user story refinement and validation. Most remarkably, they utilize Perplexity for rapid prototyping, with Perplexity helping to transform PRDs directly into Minimum Viable Products (MVPs) through structured prompting and iterative feedback loops, empowering product managers to build functional prototypes almost independently.
“We have a very unique structure at Nemetschek where our 13 brands sometimes feel quite separated from each other, with knowledge and best practice sharing traditionally being very limited," shares Arkadiy. “dRofus and Vectorworks Product teams kick-offed knowledge sharing Perplexity success stories webinars in the podcast way across all brands and it was probably the first time in Nemetschek's history when Product Managers from the entire Group could meet together, share their innovations and discuss AI visions for the future, establishing a new collaborative way of working across brands. Perplexity became the foundation that made this unprecedented cross-brand collaboration possible."
The Result
Driving a 70%+ AI adoption rate across thirteen Brands
The impact of Perplexity Enterprise extends beyond strong adoption rates, successfully fostering trust in AI across the Nemetschek Group's individual contributors.
“Our trust in AI has been met with remarkable results," said Julian Geiger, VP, Head of AI Products and Transformation. “With a 70%+ adoption rate in the first month alone, over 2,500 of our team members are using Perplexity Enterprise to accelerate their daily workflows. The impact is clear: 74% of users feel more productive, and on average, they are saving over 100 minutes each week. This partnership has been instrumental in enhancing our organizational efficiency."
Reflecting on the partnership's success, both Arkadiy and Julian added, “We’re huge fans of Perplexity. The AI innovation acceleration has been incredible, and we look forward to the continued growth of the partnership.”
